Payment by Bank Transfer
Payment for Leo Hydra works may be settled by bank transfer in lieu of digital asset payment. The procedure below outlines the process from order placement to studio verification.
Upon selecting bank transfer at checkout, the studio issues the receiving account details and the exact amount by email. The transfer is completed through the buyer's bank, the transaction reference is submitted to the order page, and the studio reconciles the payment against its records.
- 01
Order placement
Proceed through checkout, providing delivery and contact details. When prompted to select a payment method, choose Bank Transfer. Upon submission, the studio records the order and issues an order reference.
- 02
Issuance of instructions
The studio issues an email containing the receiving account details, the exact amount payable, and the order reference. The email also includes, where applicable, the SWIFT/BIC code and IBAN required for international transfers.
If the email is not received within ten minutes, check the spam folder or contact the studio with the order reference.
- 03
Transfer
Initiate the transfer through online banking, a mobile banking application, or in branch, using the account details provided. The amount transferred must match the sum shown in the email exactly; where the buyer's bank charges a transfer fee, it should be added to the principal so that the studio receives the full order total.
Upon completion, the bank issues a payment confirmation or receipt containing a transaction reference. This reference will be required in the following step.
- 04
Submission of transaction reference
Return to the order page (linked in the confirmation email, or accessible via order lookup) and submit the Unique Transaction Reference (UTR) issued by the sending bank. Depending on jurisdiction, this reference may appear under different names:
- UTR, Transaction Reference, or Payment Reference — UK, Europe
- IMPS / NEFT / RTGS Reference — India
- Wire Confirmation, Fedwire Reference, or SWIFT Reference — International wires
The reference must be submitted within a two-hour window from the time the order is placed. Submission outside this window does not preclude verification, but requires manual reconciliation by the studio.
- 05
Verification
The studio reconciles the incoming transfer against the submitted reference and order total, and confirms the order upon verification. Domestic transfers typically clear within one to two business days. International wires may take longer, depending on correspondent bank processing.
- Missed submission window. The two-hour window applies only to automated reference submission on the order page. The transfer itself may complete later. Where the window is missed, contact the studio with the order reference and transaction details for manual reconciliation.
- Reference not found. Check the bank's confirmation email, online banking transaction history, or mobile receipt. Where the reference cannot be located, provide a screenshot of the transfer confirmation (sensitive details may be redacted) along with the order reference, and the studio will locate the payment manually.
- Transfer fees. The studio does not charge any fees beyond the order total. Where the buyer's bank charges a transfer fee, the buyer is responsible for adding it to the principal so that the studio receives the full amount payable.
- International transfers. Transfers from abroad may require additional details — SWIFT/BIC code, IBAN, or intermediary bank instructions. These are provided in the email issued after order placement. International wires may take three to five business days to clear.
- Delayed transfers. Where a submitted transfer has not cleared within five business days, contact the studio with the order reference.
- Refunds. Where an eligible refund applies, the sum is returned to the account used for payment. Bank refunds typically take five to ten business days. See our Conditions of Sale for full details.
International wires may extend the timeline by two to four days, depending on correspondent bank processing.
To arrange payment by other means, contact the studio. For settlement in USDT, see instructions.
