Privacy Policy
This policy describes how Leo Hydra (“we,” “us,” or “our”) collects, uses, retains, and may share information in connection with your use of our website and services. By using our site, placing an order, submitting an inquiry, or subscribing to our newsletter, you acknowledge that you have read this policy and consent to our data practices as described herein.
We collect information you provide directly — including name, email address, shipping address, and transaction-related details — when you place an order, submit a contact form, request a project, or subscribe to our newsletter. We also collect information automatically as you browse our site, including IP address, device and browser type, referring pages, and interaction data, through cookies and similar technologies. This data is used to operate and improve the site, understand how visitors use it, and support our commercial activities.
Cookies are used for site functionality, session management, preference retention, and analytics. By continuing to use the site after accepting our cookie consent notice, you consent to the placement of cookies. Adjusting your browser settings to block cookies may affect site functionality; Leo Hydra is not responsible for any degraded experience arising from cookie restrictions you impose.
We use personal data to fulfil and manage orders, process payments, communicate about purchases and inquiries, send newsletters and marketing to subscribers, improve our website and services, detect and prevent fraud, and comply with applicable legal obligations. We may also use aggregated, de-identified data for internal analytics, business development, and marketing purposes without restriction, as such data does not identify you personally.
We may share your information with trusted third-party service providers who assist in operating our website, processing payments, fulfilling and shipping orders, or delivering communications. Such providers may receive personal data necessary to perform their services. We may also share information where required or permitted by law, to protect our legal rights or those of third parties, to investigate fraud or security concerns, or in connection with any merger, acquisition, restructuring, or sale of our business or assets, in which case your data may be transferred to the successor entity.
We retain personal data for as long as necessary to fulfil the purposes in this policy, meet our legal and compliance obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of seven years for accounting and legal purposes. Newsletter subscriber data is retained until you unsubscribe. We may retain certain data in anonymised or aggregated form indefinitely.
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no internet transmission or electronic storage is entirely secure. By using our site, you accept that Leo Hydra cannot guarantee the absolute security of your data and that you transmit information at your own risk.
You may unsubscribe from our newsletter at any time using the unsubscribe link in any email. You may contact us to request access to, correction of, or deletion of personal data we hold, subject to applicable law and any overriding legal obligation we may have to retain it. We will respond within a reasonable timeframe. We reserve the right to verify your identity before processing such requests, and to decline requests that are unfounded, repetitive, or disproportionate.
We may update this policy at any time. The current version is always published on this page. Your continued use of our website following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
For privacy-related inquiries, contact us via our Contact page. We do not provide telephone support for privacy requests.
